What to know before your appointment

In many situations you can book a physiotherapy assessment directly. A referral or medical instructions may still be needed for insurance, workplace claims, recent surgery, or particular medical conditions. Contact the clinic if you are unsure.

Use the booking page to choose Tanjong Pagar or East Coast, or ask the clinic by phone, WhatsApp, or email at info@physioclinic.sg. Where availability allows, you can also request a particular practitioner.

No. Both clinics operate strictly by appointment only.

Where booking availability allows, you may select a practitioner. If you are unsure, tell the clinic your preferred location and what you need help with so the team can guide you.

The first visit focuses on understanding your history and assessing movement, strength, and the demands of daily life. Follow-up visits review progress and adjust the plan. Care may include hands-on treatment, guided exercise, education, and advice you can use between appointments. The mix depends on your presentation, not a fixed protocol.

Treatment depends on your assessment. It may include hands-on techniques, guided exercise, education, movement retraining, and self-management. No single technique is appropriate for everyone.

Assessment and rehabilitation can sometimes reproduce or temporarily increase symptoms. Your physiotherapist should explain what is being done, seek consent, and adapt the plan based on your response. Tell them if you are uncomfortable or concerned.

This varies with the condition, your goals, your health, how you respond to care, and what you are able to do between appointments. Your physiotherapist will recommend and review a plan after the initial assessment.

No. No ethical healthcare provider can guarantee a particular outcome or recovery time. The team will discuss realistic goals, how progress will be reviewed, and other care options if physiotherapy is not suitable or progress is not as expected.

Your physiotherapist may provide a home plan and guidance on other activity. Follow the advice for your presentation rather than copying exercises intended for someone else.

Published fees before GST are: First / Re-Assessment Session: S$180 (45 minutes) Subsequent Session: S$150 to S$180 (30 to 45 minutes) Lymphatic Therapy: S$120 (30 minutes) Lymphatic Therapy: S$180 (1 hour) Shockwave Therapy: S$250 Accepted payment methods: cash, NETS, Visa, Mastercard, and AMEX. Senior / Principal therapist request surcharge: additional S$30 to S$60. Re-assessment may be required after a gap of more than 3 months, as your condition may have changed.

The heal360 programmes begin with a separate 45-minute initial assessment at S$180 before GST. That assessment is not the fee for all later programme sessions. If your needs overlap across programmes, one assessment can consider them together without a second assessment charge.

Coverage and paperwork requirements differ. Check with your insurer or employer before booking. You may need a referral letter from your doctor, GP, or specialist. Fees are usually paid first, then claimed from your insurer using the clinic receipt. The clinic cannot promise that a claim will be accepted.

Yes. Many people pay for physiotherapy privately. The clinic can explain the current session fee and what the first appointment includes so you can decide whether it is a useful next step for you.

Please arrive 10 minutes early for your appointment. For cancellation or postponement, provide at least 24 hours' notice by call or SMS. Repeated late cancellations or no-shows may be charged at the full session fee. If you arrive late, the full session fee may still apply and the session will not be extended beyond the scheduled time.

Seek urgent care for major trauma, sudden weakness, loss of bladder or bowel control, chest pain, difficulty breathing, loss of consciousness, a sudden severe headache, or other severe or rapidly worsening symptoms. If you are unsure, contact an appropriate medical service.